Privacy Policy

What we collect

• Your name, email address and how you sign in (Google or password).
• The information your company puts into tickets, comments and files.
• Basic usage information, such as pages visited and errors, to improve the product.
• Your conversations with the in-app help chat, including which answers you mark helpful or not. We keep them for 90 days to see what people ask and to improve our help articles and the product, then delete them. If you send a conversation to our team with Create a ticket, it becomes a support ticket and is kept like other support requests.
• Whether emails we send were delivered, opened, or had a link clicked. Links in our emails pass briefly through links.ticketstacker.com so we can count clicks, and emails include a tiny image that tells us when they're opened. We use this to keep email working and to see which messages help.

How we use it

To run TicketStacker: showing your tickets, sending the notifications your company sets up, and keeping your account secure. We don't sell personal information.

Who we share it with

Only the services that host and run TicketStacker (database and file storage, email delivery and measurement, error tracking, product analytics, and Anthropic, whose AI model answers help chat questions and helps us investigate bug reports), under their own privacy and security commitments. They don't use your information to train AI models. They're listed in our Data Processing Agreement.

If your company connects its own AI assistant to TicketStacker, that assistant's provider receives the information the assistant reads, under your company's own agreement with them.

Connected apps

A company's Admins can connect TicketStacker to other systems with the company's own accounts, such as Shopify, Lightspeed, ReCharge, SandStar, Google Drive or Microsoft 365. We read only what each feature needs, keep it with that company only, and store the sign-in encrypted. From Shopify we read products, variants (SKU, barcode, price, cost), product images, locations, stock at each location, and orders and refunds as sale lines (items, quantities, prices, discounts, taxes, location and date). We don't read or keep a customer's name, email, phone or address from Shopify. When the company asks it to, TicketStacker changes prices, costs, tags, product images and stock levels in Shopify.

Disconnecting an app in TicketStacker stops all access. If a store uninstalls TicketStacker's Shopify app, we disconnect it and delete that store's Shopify data (products, locations, stock and sale lines), and we answer Shopify's data requests and deletion requests.

Website analytics and cookies

Our public website (www.ticketstacker.com) uses Google Analytics to count visits and see which pages are useful. It sets cookies in your browser and sends Google details such as the pages you view, your browser and your approximate location. We don't use it for advertising, and Google Analytics isn't used inside the TicketStacker app. You can block these cookies in your browser settings or with Google's opt-out add-on.

We also use PostHog, on the website and inside the app, to see which pages and features get used so we can improve them. In the app it records page views and clicks under your account's id and your company's id, never your name or email, and it hides the text on the screen, so your tickets and your customers' details aren't sent. It doesn't record your screen. Web forms, surveys and requester pages don't use it.

Requesters

If you submit a request through a company's web form, TicketStacker creates an account so you can track it. The company you contacted can see your request; other companies cannot.

Your choices

You can ask us to export or delete your personal information by emailing hello@ticketstacker.com.