Questions, answered
Can't find what you need? Email hello@ticketstacker.com. A real person reads every message.
Want step-by-step instructions? The Help center has how-to guides, like taking repair requests with a QR code, and an article on every feature.
The basics
What is TicketStacker?+
Simple, customizable ticketing for small businesses. Each kind of work (repairs, customer orders, IT problems, purchase requests, time off) lives in its own stack, with its own form, fields, steps and ticket numbers. Requests come in, get an owner, move through your steps and end up done, with everyone kept in the loop.
Who is it for?+
Small businesses and teams, from a few people to a few dozen: shops, clinics, offices, property managers and service businesses. Especially teams that run requests through spreadsheets, sticky notes, texts and a shared inbox today.
How is it different from a to-do app or a kanban board?+
To-do apps and boards organize your team's own tasks. TicketStacker also gives requests from other people a front door (a branded form, a QR code, an email address) and keeps those people updated. Each kind of work has the fields it needs, and steps can require information before a ticket moves on, like no “Resolved” without a cost.
Is it a help desk?+
It can be one, but it isn't only for customer support. Most small businesses handle many kinds of requests that don't look like support emails, and each one can have its own stack.
Do I have to build it myself?+
No. Start from one of 20+ templates and rename what you like. Most teams are set up in an afternoon.
Getting requests in
How do requests get into TicketStacker?+
Four ways: a web form (share the link, embed it on your website, or print its QR code), an email address for each stack, your team adding tickets in the app, and our API for developers. Schedules can also create recurring tickets on their own, like payroll on the 14th and 30th.
Do the people sending requests need an account?+
No. They fill in the form or send an email. They get a confirmation with a link to follow their request, which signs them in with a one-time email link. No password needed.
Can people attach photos to a request?+
Yes, if you turn it on for the form: photos and PDFs, up to 5 files of 10 MB each. Your team can attach files of most common types to any ticket.
Can I see how many people open my form?+
Yes. Each form shows its views and requests for the last 30 days, split by link, QR code and website embed.
What about spam?+
Forms have a built-in bot check, plus limits on how often the same email address and connection can send requests or files.
Working tickets
Is there a kanban board?+
Yes. Every stack has a board and a list view. Cards move by dragging, and only when their step's rules are met.
Can tickets assign themselves or send emails automatically?+
Yes. When a ticket enters a step, it can set the owner, fill in a field, email the requester or a teammate, or call a webhook. Each action runs once, and History shows what happened.
Does it work on phones?+
Yes, in any phone's browser. There's no app to install, for your team or for the people sending requests.
Can I run reports?+
Yes: tickets opened vs closed, totals and averages for number and money fields, time spent in each step, and how long open tickets have gone without an update.
Can we use our own logo and colors?+
Yes. Your logo and brand colors appear in the app, on your web forms and in the emails we send for you.
Your team and your data
How do people sign in?+
With Google, Microsoft, or an email and password. Someone can belong to more than one company and switch between them.
Who can see what?+
Company Admins control who belongs. Each stack can be open to the whole company or private, and people get a role on each stack (Owner, Manager, Editor or Viewer). Requesters only ever see their own requests.
Is my data safe?+
Every company's data is kept separate by rules enforced in the database itself, so one company can never see another's. Everything travels over encrypted connections, files are stored privately, and the service runs on established cloud providers in the United States.
Who owns the data?+
You do. You can download any list as a CSV at any time, and our Terms say your company's data belongs to your company.
Can I import my spreadsheet?+
Yes. Save it (or your Google Form responses) as a CSV and import it. TicketStacker recognizes dates, emails, numbers and money, shows anything that doesn't fit before saving, and sends no emails during an import. During the pilot, we turn import on for your company when you're ready.
Does it connect to other tools?+
Yes. There's an API for creating, updating, moving and closing tickets, and webhooks that call another system when a ticket reaches a step. Through Zapier, Make or n8n, that connects TicketStacker to Slack, Google Sheets, QuickBooks and thousands of other apps without code. The API reference and setup guides are in our Help center under API and integrations.
Pricing and the pilot
What does it cost?+
TicketStacker is free during our pilot. When paid plans launch, pricing will be simple: no maze of tiers and add-ons. We'll give pilot companies at least 30 days' notice before any charges, and you can choose not to continue.
What is the pilot?+
We're building TicketStacker with a small group of businesses. Pilot partners use it free and get a direct line to the team; in return we ask for honest feedback.
How do I join?+
Email hello@ticketstacker.com and tell us a little about your business and what you're tracking today. We'll get you set up.
Can I leave and take my data?+
Yes. Download your lists as CSV anytime. If you close your company, we keep an export available for 30 days, then delete it.
More detail: our Terms of Service and Privacy Policy.