How-to guide · ⏱ 20 minutes
Take repair requests with a QR code
Put a QR code by the equipment or the back door, and turn "hey, the sink's leaking" into a ticket with a photo, a location and an owner.
Repair requests usually arrive as a text, a sticky note or a comment in passing, and half of them get forgotten. By the end of this guide, anyone can scan a code, snap a photo and send a request that lands with the right person, already tagged with where it came from.
You'll need: to be a company Admin, and a printer.
1. Create a Facility requests stack
Go to Stacks → + New stack and pick the Facility requests template. It comes with Location, Category, What needs attention?, Priority and Cost fields. Give it the prefix FR and click Save stack. (Create your first stack)
2. Add your locations
If you have more than one site, add them in Locations → Add and edit, with each one's shared email. (Locations)
3. Assign an owner automatically
Open the stack's editor, go to Stages, and set the first step's New tickets go to to whoever handles repairs, or to your maintenance team's queue. (Automatic actions) No more "who's got this?"
4. Turn on the web form, with photos
In Getting in, switch on Web form or QR code and click Set up the form →. Write an intro like "Something broken? Tell us here." and a thank-you like "Thanks! We'll take a look within one business day." Then switch on Allow photos and PDFs. (Web forms, Photos on forms)
5. Make one QR code per place
Under Form fields, set Location to Hide, value from the link. Then click Make a link, choose a location, and download the QR code for this link. Repeat for each location, or each room or machine. (Form fields)
6. Print and post
Print each code with a line like "Something broken? Scan to tell us." Put it where problems happen: the back door, the walk-in, the copier.
7. Tell people what happens next
Add a step email to the requester when the ticket reaches In progress: "We're on it: {{ticket.title}}." People stop chasing when they know.
What good looks like
After a week, open Form views to see which codes get scanned, and Reporting → Totals to add up repair costs by month, filtered by Category. (Reports)
Related
- Web formsGive a stack a public request form, so customers and coworkers can ask without an account and every request lands as a ticket.
- QR codes and website embedsDownload a QR code for flyers and counters, or paste the form into your own website with one line of code.
- Form fields: show, pre-fill, hidePre-fill a field, hide it with a fixed value, or fill it from the link, so one stack can serve every store, machine or campaign.
- Photos and files on formsLet people attach photos and PDFs to a web form, safely, so you can see the problem before you show up.
Still stuck? Email hello@ticketstacker.com. A real person reads every message.