Web forms

A web form is the easiest way to stop requests arriving by text, sticky note and hallway. Share one link, and every request shows up as a ticket with the details you need.

Turn it on

1. Open the stack's editor and go to Getting in.
2. Switch on Web form or QR code.
3. Click Set up the form →. The settings open on the left with a Live preview of your form on the right, so you see each change as your requesters will.
4. Add an Intro text (what this form is for) and a Thank-you message (what happens next), then click Save form text and Done.
5. Copy the Form link and share it.

The web form card shows the link, the QR code, the embed code and how many views and requests the form had in the last 30 days.

Setting up a new stack? You can click Set up the form → before you finish. The preview shows your fields as they are now; the form starts taking requests once you click Save stack (if its switch is on).

The form uses the stack's fields, your logo and your colors. The person filling it in doesn't need an account; they just give their name and email.

During the pilot, public forms start taking requests once we activate your company.

After you publish a new stack, the editor opens Getting in again with everything to share: the form link, the QR code, the embed code and the email address.

Tickets from other tools

From other tools on the same page lets your website, store, Zapier or your own AI make tickets through the API. It can only be switched on once your company has an API key (make one in Settings → API & webhooks); then it's on unless you switch it off for a stack that should only take requests from people.

Why people love it

• No more retyping. Requests arrive complete, in the right stack, with the right fields.
• Requesters get a confirmation with a link to follow their request, so they stop asking for updates. See What requesters see.
• You see where requests come from. See Form views.

Make it fit

• Put it on a counter or a door with a QR code, or right on your website with the embed code.
• Add a chat bubble to every page of your website, so visitors can ask without leaving the page.
• Hide fields, fix values, or fill them in from the link, like one link per store. See Form fields.
• Send people to your own page afterwards. See After sending.
• Let people attach photos. See Photos and files on forms.

Walkthrough: Take repair requests with a QR code.