Tickets by email
Give a stack its own email address, so emails become tickets and replies become comments.
Some people will always just send an email. Let them. Give a stack its own address, and every email becomes a ticket.
Turn it on
In the editor's Getting in step, switch on By email. You'll get a Stack email address like facilities@in.ticketstacker.com. Click Change the address to pick a name that's easy to remember, then copy it.
Tip: forward your existing inbox to it, like repairs@yourcompany.com, and nobody has to learn a new address.
What happens
- The subject becomes the ticket's title and the message becomes its description. Attachments come along.
- The sender becomes the requester and gets your confirmation email.
- When someone replies to a ticket email, the reply is added to the same ticket as a comment, not a new ticket.
During the pilot, emails are turned away until we activate your company.
Related
- Web formsGive a stack a public request form, so customers and coworkers can ask without an account and every request lands as a ticket.
- Working a ticketEverything on a ticket page: the step, owner, due date, fields, files, comments, watchers, tags and history.
- What requesters seePeople who send a form or an email get a confirmation, a page to follow their request, and only what you choose to share.
- Step emails (notifications)Email the requester, owner, watchers or a store's shared inbox when a ticket reaches a step, in your own words.
🧭 See it in a how-to guide
- Track customer orders and keep customers posted · 30 minutes
- Set up a simple IT help desk · 20 minutes
Still stuck? Email hello@ticketstacker.com. A real person reads every message.