Scheduled tickets

Some work isn't requested; it's just due. Filters every month. Fire extinguishers every year. Payroll every other Friday. Schedules make the ticket for you, right on time.

Make a schedule

1. On the Stacks page, click Scheduled to see every scheduled ticket in your company, then + New scheduled ticket (pick the stack if you have more than one). You can also open a stack and click Scheduled.
2. Fill in The ticket it creates: title, fields, owner and a due date (Days after it's created).
3. Set how it Repeats: Monthly (pick the days), Weekly (pick the weekdays) or Yearly.

Tickets are created at 6:00 a.m. in your company's time zone. If you pick the 30th, short months run on their last day.

Handy controls

• Make one now makes this period's ticket immediately, handy right after setting it up.
• Pause and Resume a schedule anytime, like during a seasonal closure.
• The list shows the Next date and how many tickets each one has made (Tickets made).

Tip: if the stack has a step set to ⚡ Scheduled tickets start here, scheduled tickets start there. That lets them skip intake steps that only make sense for requests. See Statuses and steps.

Walkthrough: Never miss recurring maintenance.

See them all, copy one

Scheduled tickets is a list of every one in the company: what it makes, its stack, how often it repeats, the next date and how many tickets it has made so far. Edit opens it; Pause and Resume switch it off and on; Make one now makes today's ticket without waiting; Clone makes a copy (switched off, so nothing runs twice) for the same kind of ticket on a different day or for another store. Clone and Delete are also at the bottom of each one's page. On the Stacks page, each stack's ↻ Scheduled pill opens the list for just that stack. A schedule's owner can be picked before your company is live; tickets get that owner once assigning is on.