Company settings and branding

Company Admins find all of this in Settings → Company. It takes five minutes and makes every form and email look like it came from you, because it did. Change anything, then click Save company settings in the bar at the bottom (or Discard to undo).

Look like you

• Logo: a PNG, JPG or SVG up to 2 MB. It sits at the top of everyone's left menu, on your web forms, on team invites and at the top of emails.
• Primary and Secondary colors: tick Use my brand colors to pick them, or try a swatch beside Try a primary. The secondary color is used on web forms and emails, and the Web form preview beside them shows how they look together. Text on your colors switches between white and dark on its own, whichever is easier to read.

Why it matters: customers trust a form with your logo on it, and they open emails that look like yours.

Sound like you

• Reply-to email for customer emails: when a customer hits Reply, it goes here, like your front desk inbox.
• Email sign-off: a line added to the end of every email, like "The Healthy Pet team · (512) 555-0142." The box beside it shows how the bottom of every email will read.
• Email layout: pick Classic, Centered, Banner, Minimal or Framed for where your logo sits and how your colors frame every email. It saves with the rest of the page; Email templates shows a full preview.
• Want to change the words of the built-in emails, too? See Built-in emails.

Your forms and emails also carry a small "Powered by TicketStacker" line at the bottom, and emails come from "Your company via TicketStacker" so email apps like Gmail don't mistake them for someone pretending to be you. It keeps TicketStacker free during the pilot; your logo and colors stay front and center.

The basics

• Company name, email, website and address.
• Company time zone: the company's clock. It decides when connected apps sync each night, when scheduled tickets are created (6:00 a.m.), when reminders and report emails go out, and what "today" and "due today" mean. It doesn't change how times look on screen: each person sees times in their own Time zone from Settings → My profile, so a teammate traveling or working from another zone still reads times in their own.
• Auto-join domain: anyone who signs up with an email at your domain (like @healthypet.com) can join your company without an invite. Public domains like gmail.com can't be used, for obvious reasons.
• Ownership: who owns the company, with its status and plan. The owner can Hand ownership to someone else here (see Company roles).
• Who can see Team today: Nobody, Admins (and bosses for their own people), or Everyone. See Today's Stack.