Company Hub

Lots of small businesses run an intranet on Google Sites: a page of links to the handbook, the forms and the shared docs. Company Hub does the same job inside TicketStacker, so it can also show each person their own tickets, today's work and the right request forms, without anyone keeping two places in sync.

Only people in your company can open it, after signing in.

Set it up

Company Admins open Company Hub in the left menu.

1. Give it a Hub name. Call it anything: "Healthy Pet Hub", "The Den", "Lakeside HQ".
2. Choose its Address: lowercase letters, numbers and dashes. Changing it later breaks old links and bookmarks.
3. Click Create the hub.

Your hub starts with a Home page you can change. Open the hub shows it the way your team will see it.

Pages and folders

Under Pages, click + New page for a top-level page, or + Page inside on any page to put a page inside it. Pages inside pages work like folders, up to five levels deep: Handbook, then Handbook → Time off, then Handbook → Time off → Holidays. A page's address follows its folders, like /handbook/time-off.

On each page:

• Edit opens the page in the editor.
• ↑ and ↓ change the order.
• More has the page's icon, title and address; moving it into another folder; Make this the home page; Take off the hub (it stays here as a draft); and Delete, which also deletes the pages inside it.

Build a page

The editor has blocks down the left. Drag one onto the page, then change it on the right.

• Text and layout: headings, formatted text, callouts for announcements, images, columns, dividers and space.
• Links and embeds: a grid of links (the handbook, the playbook, outside tools), and a Google Doc, Sheet, Slides, Form, Drive file, YouTube or Loom video, or map shown right on the page.
• TicketStacker: blocks that show each person their own information:
  • My tickets: what's assigned to them, the requests they made, or both.
  • Request form: any stack's web form, as a button or the form itself.
  • Open tickets: a live list of a stack's open tickets, like a sheet of open service requests under your request form. Pick the Stack, tick the Columns to show (status, owner, due date, when it was opened, and the stack's own short fields), choose How many and the Order. Each person only sees the tickets they could see in the app, so a private stack stays private, and people who can only send requests to it see a short note instead.
  • Today's Stack: what they picked to do today.
  • Pages in this folder: links to the pages inside this one.
  • Team directory: everyone in the company, with their title, team and location.

Save draft keeps your changes to yourself. Publishing puts them on the hub for everyone. Only published pages show on the hub; the Pages list marks each page Published, Draft or Unpublished changes.

Good to know

• Embedded Google files only show for people signed in to Google with access to the file, because Google decides who can see them. Each embed has a link to open the file in Google too.
• A page with folders inside it lists them at the bottom automatically, unless it already has a Pages in this folder block.
• The Open tickets block never offers long text, email addresses, phone numbers, links, files, signatures, checklists or fields hidden from requesters as columns.
• Request forms appear in the Request form block once the stack's web form is turned on. See Web forms.
• The hub uses your company's logo and colors from your branding.