Log returns

Sales & Inventory → Sales → Returns is where each store records why products came back, so you can claim credit from vendors and keep stock right. Refunds come straight from Lightspeed; nobody re-types them. It needs the Retail add-on and Lightspeed connected.

Log a refund

1. Pick your Shop. Refunds to log lists that shop's refunds from the last 90 days that nobody has logged yet: when, the customer, the item, quantity and price.
2. Tick one or more refunds (they'll all get the same reason).
3. Pick the Reason and the Employee logging it. Depending on the reason, the form also asks for:
   • Specific reason: what happened.
   • Invoice number.
   • Can it be resold?
   • Best by and Lot code, for brands that need them.
4. Click Log to log the returns.

Refunds from your marketing programs (sample bags, frequent-buyer rewards and similar discounts) aren't listed: those aren't returns.

Scan in an item with no refund

For a damaged or expired item pulled off the shelf, scan or type its UPC or System ID under No refund to pick? Scan the item in and click Find item. Set the Quantity (negative, like -2) and the date it was Returned on, then fill in the reason as above.

Stock

A reason can take the item out of stock at the shop in Lightspeed: always (like Damaged or Expired), never, or only when the answer to "Can it be resold?" is No. The message after logging says what changed ("Took 1 out of stock (now 4)"), and so does the return in Logged at this shop.

Return settings (Admins)

At the bottom of the page, company Admins set:

• The reasons, and for each one whether to Ask what happened, Ask invoice number, and Take out of stock: Always, Ask if it can be resold or Never. + Add a reason adds one.
• Brands that need best-by and lot code.
• Marketing discount IDs: the Lightspeed discount IDs of programs whose refunds aren't returns.

Click Save return settings.

Returns that can't be resold become vendor credit statements on Sales & Inventory → Purchasing → Statements. See Vendor credit statements.