Locations

If your business has more than one place (stores, offices, job sites, buildings), set them up as locations. It's one of the most useful things you can do in TicketStacker.

One place for your locations

Locations in the left rail (beside Stacks) is where everything about your locations lives. It has up to three tabs:

• Tickets waiting: what's waiting to be claimed at each location. Everyone who can see Locations gets this tab.
• Add and edit: add, change and import locations (Admins). It's the same as Settings → Locations: a map of every location with an address, then the Add a location form and Your locations.
• Map: with Sales & Inventory, every Location on a map with the machines, warehouses and shops linked to it. See Sales & Inventory.

Add your locations

In Locations → Add and edit, fill in the Add a location form and click Add location (while you're setting up, the same form is on the People page under Add your stores). Only the name is required:

• Name: like South Lamar.
• Street address, Suite or unit, City, State and ZIP (optional). Start typing the street address and pick the right one from the suggestions; the city, state and ZIP fill in for you. A small map shows where it is, so you can check you picked the right place.
• Shared email (optional): the store's own inbox, the one everyone on shift can read.
• Phone (optional).
• Manager (optional): who's in charge there.
• Hours (optional): click + Add opening hours to set when the location is open. It starts Monday to Friday, 9 to 5; tick the days it's open, change the times, and use + Add hours for a split day (closed for lunch, say). Copy Monday to weekdays saves typing, and No set hours clears them. Each location keeps its own hours, so a store open Sundays and one that isn't are both right.

Your own location fields

Need to keep something else about each place, like a store number, a district or the alarm company? Admins click + Add your own location fields under the form (or go to Settings → Custom fields and pick Locations) and add the fields you want: text, dropdowns, dates, people and more. They show on the form under More details for every location, and whatever you fill in is listed under the location in Your locations. Once you have some, the link under the form reads Change location fields.

Your locations are listed beside the form under Your locations, with their hours, shared email and how many people work there. The Locations page shows each one's hours too, so anyone can check when a store is open. Click Edit on one to change it or remove it. Renaming a location later is safe: tickets, people, equipment and reports follow the new name.

Import a list of locations

Got your stores in a spreadsheet already? Click Import from a spreadsheet above the form. Then either copy the rows from Excel or Google Sheets and paste them into Paste rows (click Check the rows), or click Choose a file and pick a .xlsx or .csv file.

Give the columns these headers: Name, Address (or separate Street, City, State and ZIP columns), Email, Phone and Manager email. Only the name is required. No headers? Then put the columns in that order.

TicketStacker shows what it found, marking each row New or Updates (a name you already have updates that location, keeping anything the sheet leaves blank). Click the Import button. The manager is matched by email to someone already in your company; if they haven't joined yet, the location is still added and you'll see a note for that row.

What locations unlock

• Location fields on tickets, with your list built in. See Ticket fields.
• Tickets for a location, which anyone there can pick up, and the store's shared inbox gets an email about each one. See Group and location tickets.
• Step emails and reminders to a location, like "the plumber is coming Thursday" straight to the store. See Step emails.
• One QR code per store, so tickets arrive already knowing where they came from. See Form fields.
• People by location in People, and join codes that put new staff in the right store.
• The Locations page in the left rail showing what's waiting at each place, its address, and how much equipment is there.
• Equipment by location: every piece of equipment in Assets is assigned to a location, so add your locations before your equipment.

Why a shared email matters: store staff often don't have work email addresses. The store's inbox does, so nothing depends on one person. More in Your retail staff don't need a work email.