Your retail staff don't need a work email to use your ticketing system

Here's a cost most business software quietly assumes you'll pay: a work email address for every person who uses it.

For an office, that's normal. For a pet supply business with three stores and twenty part-time associates, it isn't. At $7 or more per person per month, a Google Workspace or Microsoft 365 account for every cashier and groomer adds up fast, and most of them would never open that inbox.

So the tools that require work emails end up used by the owner and a couple of managers, while the people who actually see the broken freezer or take the customer's special order stay outside the system. Requests go back to texts, sticky notes and “I told someone.”

Let people join with the email they already have

In TicketStacker, an employee can join your company with any email address: their personal Gmail, iCloud, Yahoo or Outlook, whatever they actually check. There are two easy ways in:

• Invite them by email, one at a time or by pasting a whole list.
• Print a join code poster for the break room. They scan it with their phone, sign up with their own address, and land in your company as a member. A code can also put people straight into a location and team.

Nobody needs a company inbox, and you don't pay for one. They get notifications at the address they already read.

Show names, not email addresses

When people sign up with personal addresses, emails become a terrible way to identify them. Nobody knows who kayla.r.1998@gmail.com is, and it isn't something coworkers should see anyway.

So TicketStacker shows people by first and last name: on tickets, in assignments and @mentions, on the team view and in the org chart. Signing up asks for a name, and anyone missing one is reminded to add it. Personal email addresses are for signing in and getting notifications, and only your company's Admins see them.

When work belongs to a store, not a person

Even without work emails, most stores have one shared address the whole shift checks. TicketStacker can use it: give each location its shared email, assign tickets to the store, and new work is emailed there for whoever's on shift to claim. That's a whole topic of its own; read Running more than one store? Give every location its own queue.

What it costs you

Nothing extra. You don't buy accounts for your staff to use TicketStacker, and TicketStacker is free while we're in our pilot. When paid plans launch, pricing will stay simple.

Try it

If your team runs on personal phones, a shared store inbox and a group text, that's exactly who we built TicketStacker for. Join the pilot.