Running more than one store? Give every location its own queue

The second store changes everything.

With one location, everybody knows where the broken cooler is and who's dealing with it. With two or three, requests start landing in the wrong place: the South Lamar manager gets an email about a North Loop leak, a customer's special order sits at the wrong counter, and the owner becomes a human switchboard.

TicketStacker treats locations (stores, offices, sites, warehouses) as a real part of how your business is organized. Here's how they work.

Add your locations once

In Settings → Locations, add each store with:

• A name, like South Lamar or North Loop
• A shared email (optional): the address the store already uses, like southlamar@yourcompany.com
• A phone number (optional)
• A manager (optional): the person responsible for that store

Rename a store later and the new name follows everywhere: the people who work there, the tickets assigned to it, and the location on past tickets.

Put people where they work

Each person in your company can belong to a location (and a team, like Grooming or Receiving, that can span stores). When someone at North Loop creates a ticket, its Location field fills in with North Loop automatically, so requests say where they came from without anyone typing it.

Assign work to a store, not just a person

Some work belongs to a place before it belongs to a person. “The ice machine at South Lamar is leaking” should go to South Lamar, and whoever's on shift should pick it up.

So a ticket can be assigned to a location instead of a person:

• The store hears about it. If the location has a shared email, a new ticket assigned to it is emailed there, with a link straight to the ticket.
• Anyone there can claim it. Everyone who works at that store sees it as up for grabs when they plan their day. One tap claims it, and it becomes theirs, with their name on it.
• Nothing is claimed twice. Once someone takes it, it leaves the store's queue.

A queue for every location

The Locations page shows each store with what's waiting to be claimed and what's already in progress. Managers can see at a glance which store is backed up, and staff see their own store first.

Keep the store in the loop as work moves

Every stack's steps can send emails automatically. Along with the requester, the owner and watchers, a step can now email the ticket's location: “Your repair is scheduled for Thursday” lands in the store's shared inbox, where whoever's on shift will see it.

No work email required

Your associates don't need company email accounts for any of this. They can join with the address they already use, and coworkers see them by name. We wrote more about that in Your retail staff don't need a work email.

Try it

If you run more than one location and requests keep landing in the wrong place, join the pilot. It's free while we build TicketStacker with a small group of businesses.