Templates / Facility requests
Free template · Operations
Maintenance request form template
Staff or tenants say where it is and what's wrong, with a photo. Your team sets a priority, schedules the fix and can't close it until the cost is recorded, so you finally know what repairs cost.
Free during the pilot · Change any field or step
The steps
- Submitted · NewReview the request and set a priority.Form requests start here
- Scheduled · In progressBook the vendor or assign someone on the team.
- In repair · In progressWork is underway.
- Resolved · Done (closed)Confirm the fix and record the cost.Needs Cost
What your team tracks
- Priority · Choice
- Cost · Money
These stay on the ticket for your team; requesters don't see them on the form.
Facility requests
Your logo and colors go here
- Location *Short text
- CategoryPlumbingElectricalCleaningSuppliesOther
- What needs attention? *Long text
- PhotosAdd photos
Who it's for
Stores and restaurants
Broken coolers, leaky sinks and burnt-out lights reported from every location in one place.
Offices and clinics
A QR code in the break room or front desk instead of sticky notes and hallway requests.
Small landlords
Tenants report problems in 30 seconds, and you can show what was fixed and when.
Tips for using it
Print a QR code for each spot
Put one in the break room, the kitchen and the back office. A code per location can fill in the Location field for you.
Make Cost required to close
The template won't let a request reach Resolved without a cost, so monthly repair totals are real.
Use Priority for triage, not the requester
People mark everything urgent. Let the team set Priority after reading the request.
Schedule the recurring work
Filter changes and fire extinguisher checks can create their own tickets on a schedule.
Questions
What should a maintenance request form include?+
Where the problem is, what's wrong, a category, and a photo. Keep it short: people fill it out on a phone in 30 seconds. Priority and cost are for your team to fill in, not the requester.
Is this template free?+
Yes. It's one of the starter templates in TicketStacker, which is free during our pilot.
Can tenants or customers use the form?+
Yes. Anyone with the link or QR code can send a request without an account, and they get updates by email.
Can I change the fields?+
Yes. Add, remove or rename any field, change the categories and add your own steps.
Learn more
- How-toHow to manage maintenance requests at a small businessCollect repair requests with a QR code, triage them by priority, schedule the fix and record what it cost. A simple process for stores, offices and small landlords.
- BlogKnow every freezer, fryer and van you own: equipment tracking with QR labels
- BlogRunning more than one store? Give every location its own queue
- BlogReports that answer real questions, dashboards that build themselves, and a scorecard in your inbox every Monday
- BlogDoes Google have a ticketing system? What to use when requests outgrow Gmail and Sheets
- FeatureWeb forms and QR codesA branded form for each kind of request: link it, embed it or print it as a QR code.
- FeatureEquipment and asset trackingEvery piece of equipment with a QR label and a repair log. Scan it to report a problem.
- FeatureReports and dashboardsCharts in your brand colors, dashboards from templates, and a scorecard by email.
See how it works, step by step
- How-to guide · 20 minutesTake repair requests with a QR codePut a QR code by the equipment or the back door, and turn "hey, the sink's leaking" into a ticket with a photo, a location and an owner.
- How-to guide · 15 minutesNever miss recurring maintenanceFilter changes, inspections, renewals: create the ticket automatically every week, month or year, and nudge people if it slips.
- Help articleStep rules (requirements)Make sure the right information is filled in before a ticket moves on or closes, so your records and reports are complete.
More templates
Start with the facility requests template
Free while we build TicketStacker with a small group of businesses.