Templates / IT help
Free template · Operations
IT request form template
Laptops, passwords, access and "the printer's down again" all land in one list with a screenshot attached, so whoever handles IT (even if it's you) can see what's waiting.
Free during the pilot · Change any field or step
The steps
- Triage · NewCheck the request and set a priority.
- In progress · WorkingSomeone is working on it.
- Waiting on requester · WorkingWaiting for more information.
- Resolved · Done (closed)Confirm it's fixed with the requester.
What your team tracks
- Priority · Choice
These stay on the ticket for your team; requesters don't see them on the form.
IT help
Your logo and colors go here
- Request type *New equipmentLogin or passwordAccessSomething broken
- Details *Long text
- ScreenshotsAdd photos
Who it's for
Businesses with no IT department
When IT is the owner or the office manager, a list beats texts and sticky notes.
Outside IT techs
Give your Tuesday tech one list of everything waiting, with history.
Growing teams
New hires, new laptops and new accounts tracked so nothing slips.
Tips for using it
Ask for a screenshot
The template's Screenshots field saves a round of "what does the error say?"
Keep three priorities
Low, Normal and High are enough. Urgent means someone can't work.
Use Waiting on requester
Move tickets there when you need an answer, so the list shows what's really on you.
Track equipment as assets
Log repairs against each laptop or printer to see which ones keep breaking.
Questions
What should an IT request form ask?+
What kind of request it is (equipment, login, access or something broken), the details and a screenshot. Let the IT person set the priority.
Can people outside the company send IT requests?+
Usually IT requests come from your team, but the form works for anyone with the link.
Is this an IT service desk (ITSM)?+
It's deliberately simpler: requests, owners, steps and updates, without change management or SLAs per agent.
Learn more
- How-toHow to handle IT requests without an IT departmentWhen IT is the owner, the office manager or an outside tech, here's how to collect IT requests in one place, prioritize them and keep everyone updated.
- BlogIT requests at a small business with no IT department
- BlogWhat is a ticketing system? A plain-English guide for small businesses
- BlogHow to choose a ticketing system for a small business (without paying for an enterprise help desk)
- BlogKnow every freezer, fryer and van you own: equipment tracking with QR labels
- FeatureYour own fields, steps and rulesStacks with the fields, steps, rules and automatic emails each kind of work needs.
- FeatureEquipment and asset trackingEvery piece of equipment with a QR label and a repair log. Scan it to report a problem.
- FeatureEmail to ticketEach stack gets its own address. Emails become tickets, and replies stay on the same ticket.
See how it works, step by step
- How-to guide · 20 minutesSet up a simple IT help deskLet coworkers ask for help without seeing each other's requests, route everything to your IT person, and keep a record of every fix.
- Help articleWorking a ticketEverything on a ticket page: the step, owner, due date, fields, files, comments, watchers, tags and history.
- Help articleEquipment and assetsKeep a list of your equipment by store and type, put a QR label on each piece, and see every repair in one place.
More templates
Start with the it help template
Free while we build TicketStacker with a small group of businesses.