Features / Email to ticket
Email to ticket
Emails in. Tickets out. Nothing lost in an inbox.
Each stack can have its own email address. Every message becomes a ticket with a number and an owner, replies stay on the same ticket, and your team's updates go back by email.
Free during the pilot
What you get
An address per stack
repairs@, orders@ or whatever you choose, each feeding its own stack with its own fields and steps.
Replies stay together
When the sender replies, it's added to the same ticket as a comment, so the whole conversation is in one place.
Updates go out by email
Post a public comment and the sender gets it in their inbox. Internal notes stay internal.
Attachments come along
Photos and files in the email are saved on the ticket.
Forward what you already get
Keep your existing address and forward it, so customers don't have to learn a new one.
One owner per request
No more two people answering the same email, or nobody answering it at all.
Questions
Do people need to do anything differently?+
No. They send an email like always. You can also forward your existing address to the stack's address.
What happens when the sender replies?+
Their reply is added to the same ticket, and whoever owns it is notified.
Can I use email and a web form for the same stack?+
Yes. Requests from email, the form and QR codes all land in the same stack.
See how it works, step by step
- Help articleTickets by emailGive a stack its own email address, so emails become tickets and replies become comments.
- Help articleNotices and email settingsThe bell shows what needs your attention. Choose which of those also come by email.
- Help articleBuilt-in emailsChange the wording of the emails TicketStacker sends for you: request confirmations, assignments, mentions, invites and location notices.
Goes well with
- Web forms and QR codesA branded form for each kind of request: link it, embed it or print it as a QR code.
- Your own fields, steps and rulesStacks with the fields, steps, rules and automatic emails each kind of work needs.
- API, webhooks and integrationsA public API, webhooks, Zapier and a connector for your own AI assistant.
Try it with your own requests
Free while we build TicketStacker with a small group of businesses.