Notices and email settings

The bell at the top shows your notices: things that need you. Click it to see them all, and Mark all read when you've caught up.

You'll get a notice when:

• someone @mentions you,
• you're assigned a ticket,
• a ticket you own is blocked, or
• a customer replies by email on a ticket you own.

Choose your emails

In Settings → Notifications, under Email me when, untick anything you'd rather only see under the bell. Notices still appear either way, so you won't miss anything.

Updates on tickets you requested always email, so you're never left wondering.

Every email has a button

Emails about a ticket always end with a button. Teammates get Open ticket, which goes straight to it. The person who asked for it gets Track your request. Anyone else a step email goes to (say, a supplier's address in a field) gets the message without a link, so nobody outside your team can open your tickets.

Not the same as step emails: emails a stack sends when tickets move (like "Your order is ready") are set up by the stack's managers. See Step emails.