Tags

Fields hold the details every ticket in a stack needs. Tags are for everything else: quick labels you add as you go, like urgent, warranty, needs parts or waiting on vendor. They work in every stack, so the same tag means the same thing everywhere in your company.

Tag a ticket

On a ticket, under the title, find Tags. Type a tag in Add a tag and press Enter (or click Add). As you type, tags your company already uses are suggested, so everyone spells them the same way. Click × on a tag to take it off.

Anyone who can edit the ticket can tag it. Each change shows in the ticket's history, like "added #warranty". A ticket can have up to 20 tags.

Find tickets by tag

• Click a tag on a ticket or in the list to see every ticket in the stack with that tag.
• In the list, use Tag: Any next to the status and owner filters, or type the tag in the filter box.
• Add the Tags column to the list, and sort by it.
• Kanban cards show tags too. Choose what cards show with ▦ Card fields.
• ↓ Export has a Tags column.

Rename, recolor or delete tags

Company Admins manage tags in Settings, then Tags. You'll see every tag and how many tickets use it.

• Change the name and click Save to rename it on every ticket.
• Rename a tag to the name of another tag to merge them. Handy when Urgent and urgnt both crept in.
• Pick a color so the important ones stand out.
• Delete removes the tag from every ticket.

Tags or a field?

Use a field when every ticket in a stack should answer the same question, like Category or Location: it shows on the form, can be required and is easy to report on. Use a tag for occasional labels that cut across stacks.