Move a ticket to another stack

Sometimes a ticket starts in one stack and belongs in another: a support question that turns out to be a bug, or a repair that grew into a project. Move it instead of copying it by hand.

Move it

1. Open the ticket and click ⇄ Move at the top.
2. Under Move to, pick the stack. You'll only see stacks you can add tickets to.
3. Under Start at, pick the step it should begin at in that stack (the first step is chosen for you).
4. Check What happens to the fields, then click the Move to button.

The ticket opens in its new stack with a new number there, like PJ-12.

What comes along

• Everything that happened: comments, files, history, the requester and watchers all stay with the ticket.
• Fields that match: a field carries over when the new stack has one with the same name (and, for a dropdown, the same choice).
• Fields that don't: nothing is lost. Their values are written into the new stack's first long-text field under "From RP-1:", or saved in an internal comment if it doesn't have one.

Good to know

• The old link still works. It forwards to the ticket's new home, so links in old emails keep working.
• It's a real move. The step it starts at runs its automatic actions and emails, just like any other move.
• History shows it, like "moved it from Repairs (RP-1) to Projects (PJ-1)."
• Archived tickets need restoring before they can move.