Time tracking

How long do repairs really take? Who spent the week on which customer? Time tracking answers both, without a separate timesheet app.

Turn it on for a stack

1. Open the stack's editor and go to Stages.
2. Set Track time to On, or On, billable by default if most of the work is billed to a customer.
3. Publish the stack.

Projects track time from the start, so every task has it.

On a ticket

A Time line appears under the ticket's title, showing the total so far.

• ▶ Start timer when you start working and ■ Stop timer when you stop. You can leave the page; the timer keeps running. You can only run one timer at a time, so starting one stops the other. If you forget, My Tickets reminds you which ticket it's running on.
• + Log time when you didn't use a timer. Type how long, like 1h 30m, 45m, 1.5 or 1:30, then pick the Day, add a Note if you want, and tick Billable or not.
• Click the total to see every entry. Edit changes or deletes one.

You can edit your own entries. The stack's Owners and Managers can edit anyone's.

Reporting → Time

Go to Reporting and open Time.

• Pick the dates (this month to date is the default).
• Group by Person, Stack or project, Ticket or Day.
• Tick Billable only to leave out the rest.

You'll see the total, the billable part, and each group in hours and minutes. ↓ Download CSV gives every entry (date, person, ticket, minutes, hours, billable, note) for payroll or invoicing.

The report only counts stacks you can see.

Good to know

• Moving a ticket to another stack keeps its time.
• Hours in the CSV are decimals (1h 30m = 1.5), ready for a spreadsheet.