Archiving tickets
Keep lists short: closed tickets move to the stack's Archive after a while, where you can still search and restore them.
After a year of work, a stack's closed tickets can bury the ones that matter today. Archiving moves old closed tickets out of the way without losing them.
Archive them automatically
- Open the stack's editor and go to Stages.
- Under the board, set Archive closed tickets to how long finished tickets stay on the list: 30, 60, 90 or 180 days, or 1 year after closing.
- Publish the stack.
Once a day, closed tickets that have been closed longer than that move to the Archive. Each one's history says it was archived and why. Tickets that are still open are never archived.
Archive one by hand
On a ticket, click Archive ticket. It leaves the list right away.
Find and restore
On the stack's list, click 🗄 Archive. You can search by title or ticket number and open any ticket to read it. Restore puts a ticket back on the list. Archived tickets don't count in the stack's totals or reports.
Need them in a spreadsheet? On the Archive page, ↓ Export downloads them. See Export and Google Sheets.
Related
- List and board viewsSwitch between a sortable list, a Kanban board and a calendar, pick your columns, filter, and export.
- Export and Google SheetsDownload a CSV with exactly the columns you want, or keep a Google Sheet that updates itself with every ticket.
- Statuses and stepsStatuses are the big picture (New, In progress, Done); steps are the real stages inside them. Here's how to set both up.
Still stuck? Email hello@ticketstacker.com. A real person reads every message.