Add several tickets at once

Sometimes you have a handful of tickets to make right now: fifteen rooms to inspect, a list of repairs from a walk-through, this week's orders. Making them one at a time is slow, and an import is more than you need. Add several tickets gives you a small spreadsheet instead.

Open it

In a stack, click ⊞ Add several next to + New ticket, or open + New ticket and click Adding a lot? Add several at once. It's there for the stack's Editors, Managers and Owners.

Fill in the table

Each row is one ticket. The columns are the ticket's: Title, Owner and Due date, the queue's Queue location and Queue team if your company has them, then the stack's own fields. A star marks a required column. A note under a column name says what it expects or what a blank cell gets (a field's default value).

• Type like a spreadsheet: Enter or the arrow keys move down a row, Tab moves right.
• Paste rows copied from Excel or Google Sheets. They fill in from the cell you're in, and new rows are added as needed. Paste one value into a selection of cells to fill them all.
• To copy a value down, drag the small square on the corner of a cell down the column, or select cells and press Ctrl+D (Cmd+D on a Mac) to copy the top one into the rest. Dragging a few rows repeats them.
• Select several cells by dragging across them or Shift+clicking. Delete clears them, and copying gives you something to paste into a spreadsheet.
• Columns with choices (dropdowns, people, locations, teams) suggest them as you type. Owners and person fields take a teammate's name or email.

Empty rows are skipped. + Add 10 rows adds more, up to 200 at a time.

Files, signatures and checklists aren't in the table. Add them on each ticket afterwards.

Finish it later

The table saves as you type. Saved for later next to the button tells you it's kept. Leave the page, and when you open Add several on that stack again (on any computer or phone you sign in on), your rows are back. Click Start over to clear them instead. Each person has their own saved batch for each stack, and it's removed once the tickets are made.

Create them

Click Create tickets. If a cell doesn't fit its column (a date that isn't a date, a choice that isn't on the list, a required cell left blank), it turns red and the list above the table says which row and column to fix. Nothing is made until every row is right. Then they're all made together, in the order of the rows, so you never end up with half a batch.

Each ticket starts in the stack's first step, just like + New ticket: the step's automatic actions run and its emails go out, so a batch of fifteen sends fifteen. When they're made you'll see each new ticket number. Click Add more for another batch, or Open the stack to see them.

Add several, or import?

Use Add several for a batch you're typing or copying now, into a stack that already exists. Use an import for a whole file, older tickets with their original dates and statuses, or to build a new stack from a spreadsheet.