Moving tickets
Move a ticket to its next step from the ticket page, the board, or Today's Stack, and what happens when you do.
Moving a ticket is how your team says "this happened." It's also what sets off the stack's automation.
Three ways to move
- On the ticket: pick the next step in Status and step at the top.
- On the board: drag the card to another column. See List and board views.
- From Today's Stack: move your picks along without opening them. See Today's Stack.
What happens when a ticket moves
- TicketStacker checks the step rules. If something's missing, you'll see exactly what, and the ticket stays put.
- The new step's automatic actions run, like assigning an owner.
- Its emails go out, like "Your order is ready."
- The move is noted in History, and the reminder clock starts over.
Reach a closed status, and the ticket counts as finished in reports and leaves everyone's open lists.
Related
- Statuses and stepsStatuses are the big picture (New, In progress, Done); steps are the real stages inside them. Here's how to set both up.
- Step rules (requirements)Make sure the right information is filled in before a ticket moves on or closes, so your records and reports are complete.
- List and board viewsSwitch between a sortable list, a Kanban board and a calendar, pick your columns, filter, and export.
- Working a ticketEverything on a ticket page: the step, owner, due date, fields, files, comments, watchers, tags and history.
Still stuck? Email hello@ticketstacker.com. A real person reads every message.