Surveys and NPS

How are you doing, really? Surveys in the left menu asks two kinds of people, and keeps every answer where your team already works:

• Customers you've just served: after a grooming, a repair or a visit, ask how it went while it's fresh.
• Your own team: a monthly pulse check, "How was the training?" or employee NPS (eNPS).

You share the survey yourself. TicketStacker never sends survey emails, never builds a mailing list and never blasts a survey to anyone.

Make a survey

1. Click Surveys, then + New survey (Admins).
2. Under Start with, pick NPS survey ("How likely are you to recommend [your company] to a friend?" from 0 to 10, plus "What's the main reason for your score?") or One open question.
3. Give it a name, a short prefix and a color, then click Create survey.

It's open for answers right away. Want different questions? Click the pencil (Edit questions): it's the same editor as a stack, so add any field you like. For a team survey, change the question to "How likely are you to recommend working here to a friend?" and you have eNPS. The NPS score field is in Add fields under Choices, for any stack.

Share it

On the survey's page, Share it has:

• the survey's link (Copy link), for your receipts, follow-up emails, texts or the team chat;
• a QR code to print for the counter, the checkout or the break room (Download QR code);
• the code to put it on your website or a staff page (Copy embed code);
• for an NPS survey, the scores 0 to 10 to paste into your own emails (In your emails).

Asking customers? Ask the people who just came in: a QR code at checkout, the link in your receipt, or the link in a step email (for example, the one that says a pet is ready for pick-up). See step emails.

Put the score right in your emails

People answer more when they can tap a number without opening anything first. In your emails shows the question with the numbers 0 to 10 under it. Click Copy for email and paste it into your own receipt, follow-up email or staff email in Gmail or Outlook. (Your email tool wants code? Use Copy HTML.)

Tapping a number opens the survey with that score already chosen, so people only add why and click Send. Answers from these links are counted separately, so you can see how many came from your emails.

You share it, we never blast it

TicketStacker never sends the survey itself: you choose who gets it, from your own receipts, emails, counter or team chat. There are no mailing lists and no bulk sends.

People answer without an account. Their name and email are optional ("if you'd like a reply"), nobody gets emailed, and nobody is added to any list. Why so careful? A survey email to people who never asked for it looks like spam, and you don't want that tied to your name. And staff give more honest answers when they don't have to sign their name.

Read the results

• Net Promoter Score runs from -100 to +100: the share of promoters (9–10) minus the share of detractors (0–6). Above 0 is good; above 50 is great. The bar shows promoters, passives (7–8) and detractors.
• How people scored shows how many gave each score from 0 to 10.
• Last 12 weeks shows responses each week, with that week's NPS above the bar.
• Latest responses shows each score and comment. A low score from someone who left an email says worth a follow-up: a quick call to a customer can win them back, and a private chat with a teammate can fix a problem before it grows.

Every response is a ticket, so you can assign it, comment on it and move it to Reviewed when you've read it. All responses opens them as a list.

Who sees it

Admins choose who has the Surveys menu in Settings, then Members (see who can use Projects and Assets), and each survey has Who can see this, the same as a project. Team answers can be personal, so keep a team survey to the few people who need to read it.