Put a ticket in a queue

Sometimes you know where a ticket belongs but not who will do it. "Someone at the South Lamar store needs to check the freezer." Put it in that store's queue, and whoever's free takes it.

Tickets in a queue start out in its queue on their own. This article is about putting any ticket, from any stack, in a team's or a store's queue by hand.

Put a ticket in a queue

On the ticket, under Queue (anyone in it can take the ticket), choose a team, a location, or both. Leave the owner empty.

What happens next

• The ticket says which queue it's in, with Take it for anyone who can work it.
• It shows in Up for grabs on Today's Stack for everyone in that team or location (with both set, people who are in both).
• A team's ticket also shows in that team's queue, marked with the stack it came from.
• The location's page under Locations lists it as waiting.
• If the location has a shared email, it gets an email about the ticket. Handy for a store's shared inbox. See Locations.
• The first person to take it becomes the owner. It stays in the queue, so the team can see who has it.

Why it works

Shift workers come and go; the store stays. Giving work to the store means it gets done by whoever's on, without a manager having to dispatch every task.

Background: we wrote about this in Running more than one store? Give every location its own queue.