How-to guide · ⏱ 10 minutes a week
A 10-minute weekly review
A short Monday routine with your reports that catches stuck work early and shows where your process needs a tweak.
The businesses that get the most out of TicketStacker spend ten minutes a week looking at it. Here's the routine.
Minute 1–3: Are we keeping up?
Reporting → Opened vs closed, weekly. If opened beats closed three weeks running, something needs to change: more hands, fewer steps, or clearer ownership. (Reports)
Minute 4–6: What's gone quiet?
Reporting → Time since last update. Open the top few. Each one needs an owner, a comment, or closing. If the same step keeps showing up, add a reminder to it.
Minute 7–8: Who's holding nothing?
On your main stack's list, filter Owner: Nobody. Assign them, or give them to a group.
Minute 9–10: Where's the bottleneck?
Reporting → Time in each stage for your busiest stack. The slowest step is where a rule, an automatic action or a reminder will save the most time.
Then: plan the week
Pick this week's priorities for Today's Stack, and you're done.
Related
- ReportsBuild your own reports with charts, or use the built-in Overview: opened vs closed, totals, time in each step and what's gone quiet.
- RemindersNudge the owner, requester or a location when a ticket sits in a step too long, and keep nudging until it moves.
- List and board viewsSwitch between a sortable list, a Kanban board and a calendar, pick your columns, filter, and export.
- Today's StackPick what you'll get done today, check it off as you go, and see what your team is working on.
Still stuck? Email hello@ticketstacker.com. A real person reads every message.