TicketStacker

Help › How-to guides

How-to guide · ⏱ 15 minutes

Get hourly staff on board without work emails

Join codes, store locations and Today's Stack: bring in a front-line team that has never had a company email.

Your front-line staff are the people who notice what's broken and do most of the work. They also usually don't have a company email. That's fine.

1. Make a join code

In Settings → Members, click Invite people, then Join codes and Create code. Set the Code team and Code location so people land in the right place. (People and the org chart)

2. Print the poster

Each code has a printable poster with a QR code. Put it in the break room or hand it out at a shift meeting.

3. They join with their own email

People scan the code and sign up with any email address they already use, or with Google or Microsoft. No IT ticket, no new accounts to manage. (Signing in)

Coworkers see each other by name, never by personal email address.

4. Give the store its own inbox

Add the store's shared email in Locations → Add and edit, so notices about the store reach whoever's on shift, not one person's phone. (Locations)

5. Show them their day

Show people My stack today on their Home screen and Up for grabs for their store. That's most of what they'll need. (Today's Stack)

When someone leaves

Remove them in Settings → Members. Their history stays; their access goes. (Company roles)

Read more: Your retail staff don't need a work email.

Related

NextA 10-minute weekly review

Still stuck? Email hello@ticketstacker.com. A real person reads every message.