Company roles: Owner, Admin and User
The owner holds the account, Admins run the company's setup, Users do the work. Here's exactly who can do what.
Everyone in a company is an Admin or a User, and one Admin is the account Owner. On top of that, each stack has its own roles. See Who can see a stack.
| Owner | Admin | User | |
|---|---|---|---|
| Work tickets in stacks they can see | ✓ | ✓ | ✓ |
| Create stacks | ✓ | ✓ | If Admins allow it |
| Manage every stack, even private ones | ✓ | ✓ | |
| Invite people, change roles, join codes | ✓ | ✓ | |
| Company settings, locations, built-in emails | ✓ | ✓ | |
| Import spreadsheets, API tokens | ✓ | ✓ | |
| Choose what Admins can use | ✓ | ||
| Plan, billing and handing over ownership | ✓ |
Admins choose which menu items Users see and whether Users can make stacks, and the owner can keep Admins out of chosen menu items and Settings sections, all in Settings → Roles & access. Hidden items stay closed, not just out of the menu. See Roles & access.
The account owner
The person who set up the company is its owner, shown in Settings → Company under Ownership and marked Owner in Members. The owner is always an Admin: nobody else can change their role or remove them. Plan and billing belong to the owner.
Handing the company to someone else? The owner clicks Hand ownership to someone else, picks the New owner and clicks Make them the owner. The new owner becomes an Admin if they weren't already, and you stay an Admin.
How many Admins? Two is a good number: enough that someone's always around, few enough that settings don't change by surprise.
Changing someone's role
In Settings → Members, click their row, change their Role and click Save. Or tick several people and use Change role. A company always keeps at least one Admin, and the owner stays an Admin.
Someone left?
Remove them in Settings → Members. Their tickets and comments stay, marked with their name, so your history is intact. Only away for a while? Lock them instead: they can't open the company until you unlock them. See People and the org chart. Reassign their open tickets so nothing stalls; Owner: Nobody and owner filters on the list view help.
Related
- Who can see a stack (stack roles)Team or private, and what Owners, Managers, Editors, Viewers and Requesters can each do.
- Invite your teamInvite people by email, paste a whole list, or print a join code for the break room. No work email needed.
- People and the org chartTeams, locations, job titles and bosses: a little detail about each person makes routing and Team today work.
- Roles & accessSee what the Owner, Admins and Users can use, pick the menu items Users see, choose who can make stacks, and limit what Admins can do. Hidden items stay closed.
🧭 See it in a how-to guide
- Get hourly staff on board without work emails · 15 minutes
Still stuck? Email hello@ticketstacker.com. A real person reads every message.