TicketStacker

Help › Stacks and the editor

Who can see a stack (stack roles)

Team or private, and what Owners, Managers, Editors, Viewers and Requesters can each do.

Some stacks are for everyone (facility requests). Some aren't (HR issues, payroll questions). Access lives in the editor's Sharing step, and only the stack's Owner can change it.

Team or private

  • Team: everyone in the company can open it, with a role you pick for "everyone."
  • Private: only the people you add.

Roles

The editor names each role by what it lets people do. The Sharing step shows the same table under What can each role do?

In the editor Role See tickets Comment Add tickets Move, edit, close Change fields, stages, rules Manage people
Send requests Requester Own only Own only ✓
Look Viewer ✓ ✓ ✓
Work tickets Editor ✓ ✓ ✓ ✓
Run it Manager ✓ ✓ ✓ ✓ ✓
Own it Owner ✓ ✓ ✓ ✓ ✓ ✓

The Owner can also delete the stack. Anyone with the web form link can send a request, even without an account.

Requester is the one people don't expect, and it's powerful: give the whole company Requester on your IT stack, and everyone can ask for help without seeing each other's requests.

Asking for access

Shared a link with someone who can't see the stack? They'll get a page with an Ask for access button, and your company Admins get a notice and an email so they can add them.

Company Admins

Company roles come first. Company Admins can always manage every stack, like an Owner, so a stack is never orphaned when someone leaves. A Member gets whatever role the stack gives them.

Related

🧭 See it in a how-to guide

NextField visits and My route

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