Who can see a stack (stack roles)
Team or private, and what Owners, Managers, Editors, Viewers and Requesters can each do.
Some stacks are for everyone (facility requests). Some aren't (HR issues, payroll questions). Access lives in the editor's Sharing step, and only the stack's Owner can change it.
Team or private
- Team: everyone in the company can open it, with a role you pick for "everyone."
- Private: only the people you add.
Roles
The editor names each role by what it lets people do. The Sharing step shows the same table under What can each role do?
| In the editor | Role | See tickets | Comment | Add tickets | Move, edit, close | Change fields, stages, rules | Manage people |
|---|---|---|---|---|---|---|---|
| Send requests | Requester | Own only | Own only | ✓ | |||
| Look | Viewer | ✓ | ✓ | ✓ | |||
| Work tickets | Editor | ✓ | ✓ | ✓ | ✓ | ||
| Run it | Manager | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Own it | Owner | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
The Owner can also delete the stack. Anyone with the web form link can send a request, even without an account.
Requester is the one people don't expect, and it's powerful: give the whole company Requester on your IT stack, and everyone can ask for help without seeing each other's requests.
Asking for access
Shared a link with someone who can't see the stack? They'll get a page with an Ask for access button, and your company Admins get a notice and an email so they can add them.
Company Admins
Company roles come first. Company Admins can always manage every stack, like an Owner, so a stack is never orphaned when someone leaves. A Member gets whatever role the stack gives them.
Related
- Company roles: Owner, Admin and UserThe owner holds the account, Admins run the company's setup, Users do the work. Here's exactly who can do what.
- Web formsGive a stack a public request form, so customers and coworkers can ask without an account and every request lands as a ticket.
- What requesters seePeople who send a form or an email get a confirmation, a page to follow their request, and only what you choose to share.
- The stack editorA quick tour of the seven steps, plus how drafts and publishing keep your team's work safe while you make changes.
🧭 See it in a how-to guide
- Set up a simple IT help desk · 20 minutes
Still stuck? Email hello@ticketstacker.com. A real person reads every message.
