The Stacks page

Stacks in the left menu shows every stack you can open. Each card shows how many tickets it has (open and closed), how tickets get in (the app, a web form, email, a schedule), and whether it's for the whole team or private. Queues have their own page; see Queues.

Filter

• All shows everything you can open.
• External shows stacks that take requests from outside: a web form or an email address.
• Private shows stacks only some people can open.

Cards or a list

• Grid shows cards. Pick Columns (2, 3 or 4) to fit more on a big screen. On a phone it's always one column.
• List shows one stack per row, which is quicker to scan when you have a lot of them.

TicketStacker remembers your choice for next time.

Groups

When a company has a lot of stacks, an Admin can sort them into groups, like Store operations, Customers or HR. Everyone sees the same groups on the Stacks page, each with its name and a short description, and stacks in no group are listed last under Other stacks.

• In Grid, each group is a heading with its cards under it. Click the name to fold it away.
• In List, each group is a folder row showing how many stacks it has and how many tickets are open. It starts folded: click it to open it and see its stacks. Stacks in no group are listed right below.
• TicketStacker remembers which groups you opened or folded, on your device.
• Drag stacks into your own order inside a group, the same way as below.

To set them up, an Admin clicks Groups at the top of the Stacks page:

1. Under + New group, type a name and, if you like, a description, then click Add group.
2. Use the arrows to put the groups in order, and Edit to rename or reword one.
3. Under Which group each stack is in, pick a group for each stack.

Delete removes a group; its stacks stay, just ungrouped.

Put them in your order

Drag a stack by its grip (the dots on the left of its name) and drop it where you want it, in Grid or List. The order is yours alone: teammates keep their own. New stacks go at the end until you move them.

In List, Sort puts them in a different order for a moment: Name, Most open or Most tickets. My order goes back to yours.

A new company's Stacks page

Right after setup, the Onboarding stack sits alone on the top row and glows until its jobs are done; click it to see them as a board. The stacks you picked during setup are on the row below, then Create stack and, beside it, a card for bringing in what you already track: Coming from a Google Form or a spreadsheet of tasks? opens Import a spreadsheet. Once the Onboarding jobs are all done, it takes its place with the other stacks.

Add a stack

Company Admins see + New stack and Import (to start from a spreadsheet), and so does anyone the Admins allow in Roles & access. See Create your first stack and Import a spreadsheet.

Delete a stack

Done with a stack? Its Owners and company Admins click the trash can next to its name, say why under Why are you deleting it?, and click Delete stack. Nothing is thrown away: the stack leaves everyone's menus, its web form and email address stop taking tickets, and its tickets and history wait with it.

Company Admins find it under Deleted stacks at the bottom of the Stacks page, with who deleted it, when and why. Bring back puts it back just as it was. If another stack took its name in the meantime, rename that one first.