Subscriptions
See what each store needs for upcoming subscription orders, catch subscriptions charging the wrong price, and fix delivery problems before they ship.
Sales & Inventory → Sales → Subscriptions puts your ReCharge subscriptions next to your Lightspeed items and stores, so you can see what every store needs to fill them, which ones charge the wrong price, and which ones will have delivery trouble. It needs the Retail add-on with Lightspeed, Shopify and ReCharge connected (see Connected apps).
How a subscription finds its item and store
- Item: the subscription's Shopify variant SKU is matched to the Lightspeed item's System ID (the usual link between Lightspeed and Shopify), or the subscription's own SKU, or the barcode.
- Store: a subscription whose next charge uses a local delivery method goes to the store whose delivery zip codes include the address. Any other shipping method goes to the store that sends shipped orders.
Subscription settings
Company Admins set the rules at the bottom of the page and click Save settings:
- Subscriber discount (%): how much less than the Lightspeed price subscribers should pay.
- Look ahead (days): how far ahead What shops need counts.
- Shop that sends shipped orders.
- Local delivery shipping methods contain: the words that mark a shipping method as local delivery (like "local delivery").
- Delivery zip codes by shop: the zip codes each store delivers to.
The views
- What shops need: for each store, every item subscribers will take in the next days, how many are on hand there in Lightspeed, and how many it's short.
- Pricing: subscriptions whose price isn't the Lightspeed price minus the subscriber discount (Over charging or Under charging), and subscriptions with no Lightspeed match.
- Delivery problems: no shipping method; local delivery outside the delivery zips; shipped to an address inside a delivery zip; a delivery method that names another store; or no store fills it.
- Failed charges: the latest failed charge and ReCharge's reason.
- All subscriptions.
Pick a Shop to see one store. The numbers come from the latest syncs: ReCharge and Shopify each night, Lightspeed every minute. Use Sync now on an app's page to refresh sooner.
Related
- Retail tools for LightspeedConnect Lightspeed Retail and your sales, items and shops come into TicketStacker every minute, with sales reports by shop, brand, vendor and more.
- Connected appsLink TicketStacker to the other systems your company uses, with your own accounts: SandStar, Nayax, Cantaloupe, Lightspeed, Shopify, ReCharge, QuickBooks, Google Drive and Microsoft 365.
Still stuck? Email hello@ticketstacker.com. A real person reads every message.