My tickets on your intranet

If your team starts the day on an intranet page (Google Sites is common), put their tickets there too. The My tickets widget shows each person their own open tickets, plus what's open at their location, without opening another app.

Add it to Google Sites

1. In TicketStacker, go to Settings → Intranet widget and find Set it up. Only Admins see it.
2. Pick a New request button: the web form people should use to send a new request, or No button.
3. Pick what to Show: their tickets and their location's, only their own, or only their location's.
4. Copy the Link to embed. The Preview below shows what the widget lists, using your own open tickets.
5. In Google Sites, click Insert → Embed → By URL, paste the link, and choose Whole page. Make the box at least 400 pixels tall.
6. Publish the site.

"Their location" is the location set for each person in Settings → Members. Tickets count when they're assigned to that location.

The first time each person opens it

Being signed in to your intranet doesn't sign anyone in to TicketStacker, so the widget asks once:

1. Click Sign in to see your tickets. A small TicketStacker window opens.
2. Sign in the usual way (Google, Microsoft or email), then click Show my tickets.

The window closes and the tickets appear. The widget stays signed in on that browser for 90 days after it was last opened.

Signed in with Google or Microsoft and the window says You're signed in. Close this window? Close it and click Sign in to see your tickets once more. It goes straight through the second time.

What it shows

• Mine: open tickets you own, and requests you sent yourself, soonest due first.
• Your location's tab: every open ticket at your location in stacks you can see, with who has each one.
• + New request opens your form in a new tab, and every ticket opens in TicketStacker in a new tab.

It refreshes every few minutes while the page is open. The widget can only look at tickets; it can't change them.

Signing out

• On a shared computer, click Sign out here at the bottom of the widget.
• Lost a laptop? In TicketStacker, go to Settings → Sign-in & security and click Sign out of the widget everywhere.

Good to know

• The widget works inside Google Sites and your Company Hub. Other sites can't show it.
• If your browser blocks the sign-in window, allow pop-ups for your intranet.