Your Home screen

Home is built to answer one question first thing in the morning: what do I need to do?

What's on it

• My stack today: the tickets you've picked for today. It's your to-do list, and you can check things off as you go. See Today's Stack.
• Quick ticket: add a ticket in seconds. See Make your first ticket.
• My tickets, due soon: your open tickets with the soonest due first. Overdue and due-today ones stand out.
• Recent activity: what's been happening in the stacks you can see.
• Mentions: comments where someone @mentioned you. See Comments and @mentions.

New to a team?

If you just joined a company, Home starts with a short welcome: your stacks and your first moves. See You joined a team.

Onboarding, for new companies

When an Admin opens Home for a new company, the top card is Onboarding: the setup jobs, in any order. The first one not done yet says Start here. In the left menu, the page for your next step glows yellow with the cactus beside it.

Companies set up since November 2026 also have an Onboarding stack, and the card shows its tickets (adding your staff, your locations, making it yours, opening the front door and so on). Open the Onboarding stack → shows them as a board. See Set up your company.

Companies set up before then see four steps:

• Set up your first stack: pick a template, make the fields and steps yours, and publish it.
• Make it yours: add your logo and colors, then read over the emails your customers will get in Settings → Email templates and click Looks good, next on each one.
• Round up your crew: add your stores and invite your people, or print a join code (it opens the People page).
• Open the front door: turn on a web form, QR code or email address so requests reach your stack.

Each one checks itself off when you do it. When they're all done, the card becomes You're set up. Ready to go live?: preview your form the way a customer sees it, then click I'm ready to go live. During the pilot we switch each company on ourselves; you'll get an email when you're live, and the card goes away. Along the way, the cactus pops up on the page you're on with a tip for that step.

What going live turns on: until then your company is in Setup, so you can build without anything going out. Going live turns on assigning tickets to people, emails to customers and the team, your web form and email address taking requests, and connecting your other apps. (Team invites work in Setup, up to 5 a day.)

Tips

• Belong to more than one company? Use the company switcher in the left rail, or pick All companies to see everything at once. See More than one company.
• Need more room? On a computer, Collapse menu at the bottom of the left menu shrinks it to icons (hover one to see its name); Expand menu brings it back, and TicketStacker remembers. A stack's Kanban board collapses it on its own so the columns fit.
• Missed something? The bell at the top shows your notices.
• Want the board instead of a list when you open a stack? Change it in Settings → My profile. See List and board views.

Back to: What is TicketStacker?