What is TicketStacker?

Every small business has requests flying around: a repair at the back door, a customer's special order, a laptop that won't connect, a time-off request. Most of them live in a spreadsheet, a group text, a shared inbox or somebody's memory. TicketStacker gives each of those a home, so nothing gets lost and everyone can see what's happening.

The three ideas

Stacks. A stack holds one kind of work, like Facility requests, Customer orders or IT help. Each stack has its own fields, steps and ticket numbers (FR-12, CO-1038). You can have as many as you need. Read more in Create your first stack.

Tickets. A ticket is one request in a stack: one repair, one order. It has an owner, a due date, the details you asked for, comments, files and a full history. See Working a ticket.

Steps. Tickets move through the steps you set, grouped into statuses like New, In progress and Done. Steps can do things for you, like assign an owner or email the customer, and they can require information before a ticket moves on. See Statuses and steps.

Why it beats a spreadsheet

• Requests come in on their own. Give a stack a web form, a QR code or its own email address, and requests turn into tickets without anyone copying them over.
• Someone owns every ticket. Owners see their work on their Home screen, and nothing sits in limbo.
• People who ask stay informed. Customers and coworkers get a confirmation and updates by email, and a link to follow their request.
• Works with your AI. Connect ChatGPT, Claude or Copilot so it can check a ticket's status, add tickets and draft replies for you. See Connect your own AI. And when you're stuck, Ask for help in the app answers how-to questions. See The help chat.
• The process holds. Rules on steps stop a ticket closing without, say, the cost filled in, so your reports are right.

Who it's for

Shops, clinics, offices, property managers and service businesses with a few people to a few dozen. Your team can sign in with Google, Microsoft or any email address, so nobody needs a work email.

Next: Set up your company.