The help chat

Not sure where a setting lives, or how to put a form on your website? Ask. The help chat answers from this help center, so you don't have to hunt through articles.

Ask a question

1. At the bottom of the left rail, click Help & feedback, then Ask for help.
2. Type your question, like "How do I invite my team?", and click Ask.
3. The answer appears in a few seconds, with a link to the article it came from.

Ask follow-up questions in the same chat; it remembers what you've talked about until you close it. It also knows which page you're on, so "how do I change this?" works.

Under each answer, click the thumbs up or thumbs down to tell us whether it helped (the cactus will answer back). We read the ones that didn't to improve the help center.

When the chat doesn't help

Start with the chat: most questions are answered there right away. If an answer doesn't help, click 👎 under it, and Create a ticket appears under the chat. It also appears when the chat says the help center doesn't cover your question, or after a few questions. Your whole conversation becomes a ticket for our team, so you don't have to type it all again, and we reply by email.

We use TicketStacker for our own support, so your ticket lands in a stack just like the ones you build.

To report a bug with a screenshot, use Submit feedback instead.

Good to know

• It's AI, so it can be wrong. It only answers from this help center and says so when it isn't sure, but check anything important in the article it links.
• It only answers TicketStacker questions. It can't see or change your data, and it doesn't write essays, code or images. It explains how to do things in TicketStacker; it doesn't do them for you.
• Privacy: what you type is sent to our AI provider (Anthropic) to write the answer, and isn't used to train AI models. We keep chats for 90 days so we can see what people ask and fill gaps in the help center, then delete them. Don't type passwords, API tokens or payment details.
• A daily limit keeps it running for everyone. If you reach it, the help center and Create a ticket still work.