Help › Account, privacy and the pilot
Your data and privacy
Who can see what, where files live, how to get your data out, and the policies behind it.
Your tickets are your business. Here's how we look after them.
Who can see what
- Each company's data is walled off from every other company's, enforced in the database itself, not just the app.
- Inside your company, stack access decides who sees which tickets, and Internal comments never reach requesters.
- Coworkers see each other's names, not personal email addresses.
Files
Attachments live in private storage, never in a public link. Only people who can see a ticket can download its files.
Getting your data out
- ↓ Export on any list downloads tickets; Select all includes every field. See Export and Google Sheets.
- Want everything, or want something deleted? Email hello@ticketstacker.com and we'll take care of it.
The fine print
Related
- Who can see a stack (stack roles)Team or private, and what Owners, Managers, Editors, Viewers and Requesters can each do.
- Signing inGoogle, Microsoft or email and password, plus linking more than one, forgotten passwords and sign-in links.
- The pilot and pricingWhat being a pilot company means, what switches on when we activate you, and what happens when paid plans start.
Still stuck? Email hello@ticketstacker.com. A real person reads every message.