Help › Account, privacy and the pilot
Finding your way around Settings
Settings has its own page and menu: your own preferences, the company's setup, tickets, integrations and billing.
Open Settings at the bottom of the left menu (or the ⚙ at the top right). Settings takes over the whole page: its own menu replaces the app's, so there's room for everything. Click ← Back to app at the top of that menu when you're done.
The Settings menu
Under your company's name, type in Find a setting to narrow the list (say webhook or time zone). If nothing fits you'll see No settings match.
The items are grouped:
- You: My profile (your name, time zone, Open stacks in, and calendars for appointments), Notifications (the Email me when switches) and Sign-in & security (your Sign-in methods, Email addresses, signing out of the intranet widget and merging two logins). Everyone has these, and only you see them.
- Company: Company, Locations, Members and Roles & access. Locations shows every location on a map, with the Add a location form and Your locations below it (the Locations page's Add and edit tab shows the same). See Locations.
- Tickets: Tags, Custom fields (with + New field at the top), Email templates and Imports (with Import a spreadsheet at the top).
- Integrations: Connected apps, API & webhooks (tokens, Connect your own AI and the Webhook signing secret) and Intranet widget (Set it up builds the link, and Preview shows what the widget lists for you).
- Billing: for the account owner. Plan & subscription shows the plan, seats and add-ons (see Plan & subscription). Payment & invoices is marked Soon until billing starts and doesn't open yet.
Each page starts with what it's for and a Learn more link to its help article. Members has Roles & access and Invite people at the top; Invite people opens a panel to invite by email, from a list or with a join code.
Who sees what
Users see the You items, plus Email templates if they manage a stack and Connected apps. Admins see the company items too, except any section the account owner keeps Admins out of in Roles & access (see Company roles). At the bottom of the menu, your name and role (Owner, Admin or User) open My profile.
Old links still work: the old profile link opens My profile, and the old Connected apps tab opens Connected apps.
Related
- Signing inGoogle, Microsoft or email and password, plus linking more than one, forgotten passwords and sign-in links.
- Company settings and brandingYour logo, colors, time zone, reply-to address and email sign-off: the details that make TicketStacker look and sound like you.
- Company roles: Owner, Admin and UserThe owner holds the account, Admins run the company's setup, Users do the work. Here's exactly who can do what.
- LocationsAdd your stores, offices or sites with a shared email and a manager, then route tickets and emails to them.
- Notices and email settingsThe bell shows what needs your attention. Choose which of those also come by email.
- My tickets on your intranetPut each teammate's open tickets, and their store's, on your Google Sites intranet, with a New request button.
Still stuck? Email hello@ticketstacker.com. A real person reads every message.