Signing in

TicketStacker works with whatever email your people already have: a work account, a personal Gmail, anything.

Ways to sign in

• Google or Microsoft: one click, no new password to remember.
• Email and password: any email address works. We'll send a link to confirm it first.
• A sign-in link: on the log-in page, choose Email me a sign-in link and we'll email you one. That's also how requesters get back to their requests, with no password at all.

Link more than one

In Settings → Sign-in & security, under Sign-in methods, click + Link a Google account or + Link a Microsoft account. Then you can sign in either way. It's handy if you started with a password and would rather use Google. You always keep at least one way in.

Each Google or Microsoft sign-in also says which organization it belongs to, like Google Workspace · yourcompany.com, Work or school account or Personal Google account, so you can tell your work login from a personal one.

Forgot your password?

Click Forgot password? on the log-in page and we'll email you a reset link.

Locked out?

After 5 wrong passwords in 15 minutes, password sign-in pauses for 15 minutes. It stops people guessing. Wait it out, reset your password, or use Google, Microsoft or a sign-in link instead.

Signed in with the wrong account?

If you click Continue with Google on the log-in page with an account we've never seen, we don't quietly make an empty account. You'll see that it's a brand-new login, with Sign in another way to sign out (the empty login is removed) and pick the right account. Google always asks which account to use.

More than one email address

Use a work and a personal address? In Settings → Sign-in & security, under Email addresses, click + Add another email. We send a 6-digit code to that address; enter it and click Confirm. After that you can log in with either address and your password, and invites sent to either one reach you.

Signed up with Google or Microsoft and want a password too? Under Sign-in methods, click + Add a password.

Two logins? Merge them

If you ended up with two TicketStacker logins (say, one with Google and one with a password), sign in to the one you want to keep. In Settings → Sign-in & security, click Merge another login into this one, then sign in with the other login. You'll see its companies before anything changes. Confirm, and its companies, tickets, comments, email address and Google or Microsoft sign-in all move to the account you kept. Where both logins were in the same company, the kept account's role stays. It can't be undone, and it has to be finished within 15 minutes.