Reports that answer real questions, dashboards that build themselves, and a scorecard in your inbox every Monday

"Are we keeping up?" "What are we spending on repairs at each store?" "Who's swamped?"

Owners ask these questions every week. Answering them usually means exporting a spreadsheet, building a pivot table and hoping you did it right. By the time you're done, the week is over.

TicketStacker's reporting now answers them in a few clicks, and can send you the answers on a schedule.

Build the report you actually want

Pick what to look at and how to see it:

• What to count: the number of tickets, the average time to close, or the total or average of any cost or number field.
• How to group it: by day, week or month, or by status, owner, store, team or any choice field like Category.
• How to split it: a second grouping shown as colors, like repair costs by store, split by category.
• Which tickets: the last 30 days or the last year, open or closed, one owner, or only certain categories.
• How to draw it: bars, stacked bars, a line, an area, a donut, a big number or a table.

The chart redraws as you go, in your company's brand colors. Save it, and everyone in your company can open it. Each person only counts the tickets they're allowed to see, so private stacks stay private.

Or start with a dashboard that builds itself

Don't want to start from scratch? Pick a dashboard template, choose the stack it's about, and it builds itself:

• Are we keeping up? What's open, what got done, how long things take and who has what.
• Where tickets get stuck: which steps tickets pile up in.
• Costs by store: what you're spending, where and on what, month by month.
• Team workload: who has what open and how fast they close it.
• Happiness (NPS): your survey score, from customers or your team, and how it's moving.
• Store scorecard: every store side by side.

TicketStacker finds the right fields on its own: your cost field, your store or location, your categories, your NPS score. Then you can change anything.

Look back in time

Tickets change. A repair gets re-categorized, a cost gets corrected, a ticket closes. That's good for today's numbers, but it means last month's report won't look the same next month.

So a report can keep snapshots: every day, every week on a day you choose, or every month on a date. Pick any saved day and see the report exactly as it was. It's the honest answer to "what did this look like at the end of last quarter?"

Your scorecard, in your inbox

The best report is the one people actually read. So any report or dashboard can be emailed on a schedule: every morning, every Monday at 8 AM, or on the first of every month, in your company's time zone.

Pick the teammates who should get it. Each person's email shows their own numbers (only the tickets they can see), with the charts drawn as pictures that show up in any email app, and a button straight back to TicketStacker. Anyone can take themselves off the list in one click.

Imagine every store manager starting Monday with their store's numbers, without anyone building a spreadsheet over the weekend.

Snapshots and scheduled report emails are part of our paid plans. Pilot companies can ask us to turn them on.

Try it

If your reporting happens in a spreadsheet at 10 PM on Sunday, join the pilot. It's free while we build TicketStacker with a small group of businesses.