How to manage pet boarding reservations

Boarding reservations come in by phone, text, email and at the counter. The details that matter most (the medication schedule, the allergy, the vaccine record) end up on a sticky note, if they're written down at all.

1. Take reservations with the details up front

Ask owners for:

• Pet name and owner phone
• Check-in and check-out dates
• Vaccines up to date: yes or no
• Feeding and medication notes

Put the form on your website and share the link in texts. Owners can book any time without calling.

2. Confirm

Reservations start in Confirm: check the vaccine record and the dates, then confirm with the owner.

3. Check in

Checked in means the pet is with you. The care notes travel with the reservation, so every shift sees the feeding and medication instructions.

4. Picked up

Picked up closes the stay: home safe.

5. See who's coming and going

Sort by check-in to see today's and tomorrow's arrivals. A wall display in the back room can show today's check-ins and check-outs for the whole team.

6. Ask how it went

After pick-up, a short survey with a Net Promoter Score shows how owners felt, and flags anyone worth a follow-up call. Put the QR code at checkout or the link in your pick-up email. See surveys and NPS.

What this isn't

It's a reservation list with dates and details. It doesn't block out kennel capacity automatically.

Using the template

The free pet boarding reservation form template sets up the form and the confirm, checked-in and picked-up steps. Grooming too? Use the grooming appointment template next to it. Several locations? See locations.