Ask customers how you did, or your team how it's going, with a 30-second survey (and see your NPS)

The customer who just picked up their dog, or just got their AC fixed, will tell you how it went, if you make it easy and ask right then.

Most small businesses never ask. Survey tools are built for marketing departments, cost more than they're worth, and leave the answers in yet another dashboard nobody checks. So the feedback stays in the parking lot.

TicketStacker has Surveys in the left menu, for two jobs: asking the customers you've just served how you did, and checking in with your own team.

Start with the one question that matters

Create a survey and start with the classic Net Promoter Score question: "How likely are you to recommend us to a friend?" on a scale from 0 to 10, followed by "What's the main reason for your score?" It takes about 30 seconds on a phone.

Want something different? A survey works like any stack, so you can change the questions or add your own. The 0 to 10 NPS score is a field type you can use anywhere.

Ask right after the visit

The best time to ask is while the visit is fresh, and the best people to ask are the ones who just came in. Every survey comes with:

• A QR code to print for the counter, the checkout or the bag
• A link for your own receipts, follow-up emails and texts, or the email that says a job is done
• A few lines of code to put it right on your website
• Score buttons for your emails: paste the numbers 0 to 10 into your own receipt or follow-up email, and one tap opens the survey with that score chosen

Customers answer without signing up for anything. Leaving a name and email is optional, for those who'd like a reply.

We never blast your survey

Some survey tools send emails to whole mailing lists, including people who never asked to hear from you. We think that looks like spam, and it shouldn't be tied to your name.

TicketStacker never sends survey emails. There are no mailing lists and no bulk sends. You share the survey with the people you've just served, in your own receipt, your own email or at your own counter, and only people who choose to answer do.

Your score, worked out for you

Each survey's page shows your Net Promoter Score: the share of promoters (people who scored 9 or 10) minus the share of detractors (0 to 6). It runs from -100 to +100. Above 0 is good; above 50 is great.

Under it you'll see how people scored, how your score is moving week by week, and the latest comments. When someone gives you a low score and leaves an email, it's flagged worth a follow-up. That's a customer you can still win back, and a phone call is usually all it takes.

Every answer is a ticket

Each response arrives as a ticket, so you can assign it to a store manager, comment on it, and mark it reviewed. Feedback doesn't just get read; it gets handled.

Ask your team, too

The same survey works for your own staff. Change the question to "How likely are you to recommend working here to a friend?" and you have employee NPS (eNPS). Post the QR code in the break room or drop the link in the team chat, and ask again every month to see whether a change (a new schedule, a new manager) is helping.

Names are optional, so people can answer anonymously, and they're more honest when they don't have to sign their name. You choose who can see each survey, so team answers stay with the few people who need them.

Try it

If you'd like to know how your customers and your team really feel, join the pilot. It's free while we build TicketStacker with a small group of businesses.