Templates / Customer feedback
Free template · Sales
Customer feedback form template
Complaints, compliments and ideas come in through one short form. Someone reads each one, decides who follows up, and closes it once the customer has heard back.
Free during the pilot · Change any field or step
The steps
- Read · NewRead it and decide who follows up.
- Reply · Following upContact the customer.
- Closed · Closed (closed)Resolved or thanked.
Customer feedback
Your logo and colors go here
- Customer nameShort text
- EmailEmail
- KindComplaintComplimentIdea
- Tell us more *Long text
Who it's for
Stores and restaurants
A QR code at the register for feedback while it's fresh.
Service businesses
Collect feedback after every job and catch problems early.
Owners who want the full picture
See complaints and compliments by location and month.
Tips for using it
Keep name and email optional
More people answer when they don't have to say who they are.
Reply to every complaint
The Following up step makes unanswered complaints visible.
Add an NPS score
Want a number to track? Try a survey with NPS, or add an NPS field here.
Share compliments with the team
A weekly report of compliments by location is good for morale.
Questions
What's the difference between this and a survey?+
This form is for feedback people volunteer at any time, with follow-up. A survey asks the customers you've just served the same question (like NPS) to measure how you're doing.
Can feedback be anonymous?+
Yes. Name and email are optional.
Where should I put the form?+
On your website, as a QR code at the register, and in your receipts or email signature.
Learn more
- How-toHow to collect customer feedback (and actually follow up)Collect complaints, compliments and ideas with one short form, decide who follows up, and make sure every customer hears back.
- BlogHow to collect customer feedback without nagging your customers
- BlogAsk customers how you did, or your team how it's going, with a 30-second survey (and see your NPS)
- BlogReports that answer real questions, dashboards that build themselves, and a scorecard in your inbox every Monday
- FeatureSurveys and NPSAsk the customers you've just served, or your team, with your Net Promoter Score worked out for you.
- FeatureWeb forms and QR codesA branded form for each kind of request: link it, embed it or print it as a QR code.
- FeatureReports and dashboardsCharts in your brand colors, dashboards from templates, and a scorecard by email.
See how it works, step by step
- Help articleSurveys and NPSAsk the customers you've just served, or your own team, with a quick survey: a QR code at the counter, a link in your own receipt or a staff chat, and see your Net Promoter Score.
- Help articleQR codes and website embedsDownload a QR code for flyers and counters, or paste the form into your own website with one line of code.
- Help articleWeb formsGive a stack a public request form, so customers and coworkers can ask without an account and every request lands as a ticket.
More templates
Start with the customer feedback template
Free while we build TicketStacker with a small group of businesses.