How to manage grooming appointment requests

Grooming requests arrive in DMs, voicemails and texts, usually missing the one thing you need to know: what kind of dog it is. A simple request form and a few steps keep the day running.

1. Ask for what you need to schedule

• Pet name
• Breed: it tells you how long the groom will take
• Service: bath, bath and trim, full groom or nails only
• Appointment: the date they'd like

Your team adds the price.

2. Schedule it

Requests start in Schedule: pick a time and confirm with the owner.

3. Track it on the day

Grooming means work is underway. A glance at the board shows who's in the tub and who's next.

4. Tell the owner it's ready

Ready for pick-up is the step owners care about. Add a step email so they hear the moment it happens, without anyone stopping to call.

5. See the week

Sort by appointment to see the week ahead. A report of price by week and service shows grooming revenue without a spreadsheet.

6. Ask how it went

A short survey after the visit catches problems early and gives happy owners a nudge to leave a review. Put the QR code at the front desk, or add the link to your pick-up text or the email that says the pet is ready. See surveys and NPS.

Staff without work email

Groomers often don't have company email. They can still see and move appointments. Read no work email needed.

Using the template

The free grooming appointment form template sets up the form and the schedule, grooming and ready steps. Boarding too? Add the pet boarding reservation template.