How did we do? ratings

Want to know how people felt about the work, without sending survey emails? Turn on ratings for a stack. When a request is finished, the person who sent it gets three faces to pick from: 😀 Great, 😐 Okay or ☹️ Not great, plus room for a comment.

Turn it on

1. Open the stack's editor and go to Fields.
2. Under Ticket options, turn on Ask how it went.
3. Make sure the closing step sends the requester an email (see Step emails), like "Your order is ready" or "All done".

That closing email now ends with How did we do? and the three faces. The same question shows on the request page they follow, once the request is finished.

How it stays spam-free

• There's no separate survey email. The faces ride along in the email you already send when the work is done.
• Only for requests people sent in themselves, by web form or email. Tickets your team types in, or brings in from a spreadsheet, never ask.
• One rating per request. People can change their mind (and their comment) from the same link.
• Opening the link doesn't count as a rating. People pick a face and click Send.

See the results

• Each rating shows in the ticket's history, like The requester rated it 😀 Great: "Smells amazing".
• Reporting → Overview shows How did we do?: the share of people who picked Great over the last 90 days, the count for each face, and a line per stack.

Want to ask a score question at the counter or to your team instead? Use a survey.