Your profile and photo

Everyone in TicketStacker has a profile: a photo, their job and where they work, and a few lines about themselves. It puts a face to the name on tickets, comments and the org chart, which helps most when a team is spread over several stores.

Add your photo

Open Settings → My profile (or click your picture at the top right and pick Profile).

1. Click Upload photo and pick a picture from your phone or computer: JPG, PNG or WebP, up to 5 MB.
2. Drag the picture to place your face in the circle, and use Zoom to get closer.
3. Click Save photo.

TicketStacker crops it to a square and shrinks it before it leaves your device, so it uploads fast and looks sharp everywhere. Change photo swaps it (the old one is deleted) and Remove photo goes back to your initials.

If you sign in with Google or Microsoft, that account's picture is used until you upload your own. Don't want any picture? Remove photo turns it off too.

Your photo shows wherever you do: the top right menu, People and the Org chart, tickets you own, your comments and history, Team today and the wall display. People without a photo show their initials.

About you

Also in My profile, all optional:

• Pronouns, shown under your name.
• Phone: your own number.
• About you: a few lines (up to 500 characters). What you do, what to ask you about, anything that helps a new coworker.
• Birthday: just the month and day. Coworkers see it only if you turn on Show my birthday to coworkers.
• Show my email and phone to coworkers: off at first, so only your company's Admins see them. Turn it on if you'd like teammates to call or email you directly.

Click Save profile when you're done.

What your company sets

Your Job title, Location, Team, boss (Reports to), Start date and work Phone belong to each company you work for, so a person in two companies can have two job titles. Your company's Admins set them, and you'll see them read-only on My profile under At (your company). Ask an Admin if something's wrong.

For Admins: click the pencil next to anyone on People (or open them in Settings → Members) to set these, then Save. When someone joins from a connected app's roster, their hire date fills in their start date.

Profile cards

Click someone's name or picture on People, the Org chart, a ticket's Owner, a comment or Team today, and their profile slides in: photo, pronouns, job title, about, Location, Team, Reports to (click the boss to see theirs), how many people report to them, when they Started and, if they share it, their Birthday. Open full page gives the same card at its own address, handy on a phone. On your own card, Edit my profile takes you to your settings; Admins also see Edit company details.

Who sees what

• Only people in the same company can open your profile card. People outside your companies, and requesters who send in tickets, never see it.
• Your email and phone show to your company's Admins and to you. Coworkers see them only when you turn on Show my email and phone to coworkers; otherwise your card says you keep them private.
• Your birthday shows only when you turn on Show my birthday to coworkers.
• Your photo is stored like ticket attachments, in TicketStacker's file storage, not in the database. Anyone with the photo's long, unguessable link can load the picture itself, as with most profile pictures online, so pick one you're happy for coworkers to see.