Following your request (for customers)

You filled in a form or sent an email to a business, and they use TicketStacker to keep track of it. You don't need to sign up or learn anything. Here's what happens next.

1. You get a confirmation

Right after you send it, the business shows you a thank-you message (or its own page), and emails you a confirmation. It has your request number and a Track your request button. Keep that email: it's your way back. (After sending)

Don't see it? Check your spam folder for an email from "the business's name via TicketStacker".

2. Open your request page

Click Track your request. No password needed: the link signs you in. The page shows:

• Progress: where your request is, like New → In progress → Done.
• When you sent it (Sent) and when it last changed (Last update).
• What you told them.
• Updates: messages the business has shared with you.

The business only shows you what's about your request. Their team's internal notes stay with them. (What requesters see)

3. Get updates by email

You don't need to keep checking. When the business posts an update or your request moves along, they can email you. Each email has a Track your request button back to the page.

4. Reply by email

Have a question, or something to add? Reply to the email. Your reply is added to your request, so the person working on it sees it next to everything else. There's no need to call and check.

5. Create your account, or not

The first time you open your request, you can Create your account: Continue with Google, Continue with Microsoft, or type Your name and a password and click Create account. It's free, and we only email you about your own requests.

With an account, you can come back anytime at app.ticketstacker.com, without digging for the email. My requests lists everything you've asked for, from every business that uses TicketStacker.

Rather not? Click Not now. You can keep using the links in your emails.

6. Lost the email?

Go to app.ticketstacker.com, choose Email me a sign-in link, type the email address you used, and click Send sign-in link. The link signs you in. It works once and expires in an hour. (Signing in)

7. Tell them how it went

Some businesses ask once the work is done. Their last email ends with How did we do? and three faces: Great, Okay or Not great. Pick one, add a comment if you like, and click Send. Opening the link doesn't count; only Send does. You can change your answer later from the same link. The same question shows on your request page once it's finished. (How did we do? ratings)

8. Appointments

If the business takes bookings, the form shows open days and times. Pick one before you send it. Your confirmation email says when, who it's with, and has a link to add it to Google Calendar.

Your request page shows Your appointment: with the time. Need a different time? Click Move and Pick a new time. Can't make it? Click Cancel appointment, then Yes, cancel it. Close to the appointment, the page asks you to contact the business instead. (Appointments on web forms)