When TicketStacker is having trouble

Once in a while a service TicketStacker depends on stops answering. Instead of a page that spins forever, you'll get a plain message so you know it isn't you.

What you'll see

• A full-page message. If a page can't load because TicketStacker can't reach its database, you'll see "TicketStacker is having trouble right now. Your work is saved; we're on it. Try again in a few minutes." Click Try again to reload the page once things are back. Pages give up after about ten seconds rather than leaving you waiting.
• A banner at the top of the app. If things start failing while you're already working, a red banner appears across the top of the page. It checks every 30 seconds and disappears by itself once TicketStacker is answering again, so you don't need to refresh to find out.
• Our own words, when we have them. If we've posted a notice about the problem, the message and banner show what we wrote (for example, when we expect it to be fixed) instead of the usual words.

Everything you saved before the trouble started is still there. A change you were making when it started may not have gone through: once the banner is gone, check it and make it again if needed.

Web forms

If someone sends one of your web forms while TicketStacker is having trouble, the form tells them their request couldn't be sent and keeps everything they typed. They can click Send request again in a few minutes without filling it in again.

Notices at the top of the page

Sometimes we post a notice ahead of time, like planned maintenance, or while we're fixing a problem. It shows as a strip across the top of the app, the pages people use to follow their requests, or your web forms, depending on who it's for.

• Blue (info): something good to know. Click Dismiss to hide it; this browser remembers, until we post a new notice.
• Yellow (degraded): some things are slow or not working. It stays until the problem is fixed.
• Red (outage): TicketStacker is down or about to be. It stays until it's over.

Notices can have a start and end time, so a maintenance notice appears and goes away on its own.

Still stuck?

If a page keeps failing after the banner is gone, or you see "Something went wrong" instead, tell us with Submit feedback in the left menu so we can look into it.